How to raise a concern
If something does not look right, contact emoney so the team can review the issue and point you to the right next step.
The team can confirm the current complaints process, response timeframes, escalation steps, and external dispute resolution details.
What to include
Include your name, contact details, a short description of the concern, and any relevant reference details.
Do not send sensitive identity or financial documents through a general website message unless the team has directed you to an approved secure process.